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Back to results| Job Title: | Town Manager - Sale - Full Time |
| Sector: | Charity - General |
| Location: | Sale |
| Job Type: | Permanent |
| Salary: | £0.00 - £0.00 / annum |
| Deadline: | 17/02/2012 |
| Company: | Specialist and Activity |
| Contact: | |
| Ref: | JG-4131125 |
Town Manager - Sale - Full Time
Job Purpose
To implement and manage a town strategy encompassing both retail shops in order to deliver excellent customer service and
outstanding sales and profit achievement.
Key Accountabilities & Responsibilities
* Achieve KPI targets in both shops for Travel, Foreign Exchange, Virtual Call Centre (VCC) and service by
demonstrating passion and understanding key drivers
* Ensure you recruit to staff productivity model in both shops and maximise resources whilst maintaining a core team
who are recognised by regular customers in both shops
* Ensure the Assistant Retail Managers manage both sales and service in your absence to ensure a consistent service
approach is achieved in both shops
Embrace and understand the differences between both brands, ensuring the individual teams bring to life the relevant
Brand Values
* Develop your own and the teams knowledge and understanding of the product differential between both brands in order
to deliver excellent service levels and outstanding sales achievement
* Plan and organise your own workload and time to meet required deadlines ensuring you have appropriate time in both
shops to positively improve the performance, develop staff on an individual basis and review their productivity and
brand awareness
* Understand the TUI strategic Objectives and support the Tour Operator and Specialist business priorities across both
shops
* Share practices between shops to minimise duplication and maximise productivity, including sharing communication
briefings/weekly training sessions
* Build relationships with suppliers to drive sales performance and deliver sales plans reflective of both shop brands
* Consistently demonstrate commercial acumen in managing all activities to improve overall performance of both shops
* Achieve operational excellence through adherence to audit and compliance procedures and ensure you are consistent in
your working practices across both shops
* Ensure you and your teams enhance the customer experience by providing a personal and attentive service at all times
* Regularly monitor customer service levels and take every opportunity to develop staff to improve performance
* Ensure the teams are always up to date with Company, Sales, Service and Operational updates by using Retail Click
(Company Intranet)
* Conduct annual Performance Development Reviews (PDR), encouraging others to stretch themselves through setting
challenging goals and seeking out opportunities to learn new skills
* Build relationships within the local community to stand out on the High Street
* Develop your management team to be our talent of the future
Lead and inspire your teams by being a role model
* Contribute to the ''Be Green'' charter
Key Skills, Knowledge, Experience and Competencies
* Customer service skills and experience
* Achieve results through your people
* Ability to plan & prioritise workload
* People management and development skills
* Problem solving
* Ability to create, implement and manage a sales plan
* Remote Management
* Positive, inspiring ''can do'' attitude with two separate teams
* Attention to detail
* Ability to adapt to change
* Strong Maths, Spelling and English grammar (verbal and written), 4 GCSE passes at grade C or above including Maths
and English (or equivalent)
* Travel and/or retail experience/knowledge desirable
* Be able to organise work and drive efficiencies across two shops
* The ability to deliver a dual brand strategy on the high street (Thomson and First Choice)
* The ability to devise, implement and manage a sales plan
Job Division: Mainstream
Location: FC-Sale
