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Team Manager

We are Telefonica UK. You'll know us in Europe as O2. We're part of one of the biggest communications businesses in the world. And we're continuously evolving. Helping shape the future in a changing world. With a team of over 250,000 people across 25 countries, there are no limits to your horizon.

Main Job Purpose

• To be responsible for the delivery of a targeted set of results through the management/leadership of a sales team.
• To provide accurate forecasting and reporting.
• Work to maximise customer satisfaction, revenue and tenure in all activity.
• To be responsible for recruitment, development, motivation, coaching and operational management of a sales team.
• To ensure that all team members work in line with the O2 core values and the O2 Way standards and disciplines.
• To implement academy sales processes and coach for improvement in team.

Key Responsibilities

• To maintain a thorough understanding of O2 business campaigns/propositions to maximise team' usage to achieve sales KPI's of new connections, disconnections, resigns, and customer satisfaction.
• To understand and communicate the O2 UK's business Strategy and business sales targets and mission statement and goals.
• To have total awareness of team pipeline and play an active role in increasing closure ratios.
• To manage quarterly reviews (as a minimum) to manage account and opportunity reviews with each individual team member.
• To actively develop and maintain multi level relationships with all accounts managed within the team.
• To provide the business with accurate budgets and forecasts as and when requested.
• To confidently convey the O2 UK business markets strategy and targets.
• To be responsible for the communication of the O2 business sales mission and to manage sales teams members to adhere to the O2 way at all times.
• To ensure all team members actively attend all mandatory training and development initiatives.
• To ensure all team members have sufficient technical and product knowledge to complete their role effectively.
• To be responsible for recruiting high calibre sales candidates in O2 sales roles across the directorate.
• Hold monthly meetings as documented in the O2 way.
• To manage monthly coaching reviews within the field with each team member as detailed in the O2 Way.
• Hold monthly 1-2-1 's to discuss performance management vs target, opportunities and personal development and issues.
• Develop and maintain a personal cross function profile to ensure effective virtual team management and issue resolution.
• To ensure all customer details are captured and maintained on database.
• To resolve any escalated issues via a team member.
• To sit in on regular customer account reviews to ensure O2 is delivering longer term strategies and customer satisfaction in line with customer needs.
• You will ensure that all team members adhere to The O2 Way sales standards and disciplines.

Sales Manager O2 Way standards that need to be upheld are:

• Account and opportunities reviews
• Pipeline Management and review
• Monthly Sales Meetings
• Team 121's and APR's
• Skill coaching and accreditation of sales skills
• Recruitment and new starters
• You will ensure that all team members attend any sales development initiatives
• You will ensure that all team members attend quarterly marketing launches and product related training

Skills and Experience

• Customer focussed
• Self motivated
• High level market knowledge and broader business perspective
• Ability to communicate longer term visions and directions
• Ability to motivate and manage remotely
• Proven credible sales ability
• Presentation skills
• Strong commercial acumen
• Needs based selling ability
• Objection handling and negotiating skills
• Closing skills
• Influencing others and working as part of a virtual team
• Call management, pipeline management and forecasting ability
• Combined - People/Results focussed
• Confident
• Ability to create empathy
• Positive thinker
• Working knowledge and willingness to adopt O2 key internal processes (Miller Heiman & The O2 Way)
• Relationship building
• Questioning and listening skills
• IT Literacy - Excel, Word, Report creation
• Consistency
• Bold and customer focussed
• Open, working with integrity
• Clear and honest
• Trustworthy - take ownership
• Team Worker
• Ambitious

Location: Preston Brook

If your application is successful all employees must adhere to Telefonica's Business Principles

How to Apply

Know someone who already works for O2? If a friend/relative at O2 has referred you to this vacancy, please enter their Name and EIN when you apply for them to be eligible for our Referral Scheme.