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A leading global provider of critical information to decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organisation is seeking an Accounts Production support specialist.

Purpose of the role - how it adds value
*To provide a high standard of customer support and technical assistance to customers in an effective and timely, manner with particular emphasis on providing support on Accounts Production queries.
*Provide feedback of information into design and development process to facilitate continuous product improvement
*Maintain a detailed knowledge of the accounts production package to become a 'domain expert'

Main responsibilities of the job
*Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
*Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
*Identify causes of and solve problems for customers within acceptable time standards
*Ensure where appropriate, information gained from handling supports queries is promoted to our internal knowledge base and communicated to interested parties.
*Feedback to design and development to facilitate continuous product improvement

Mandatory Experience:
*Industry experience within accounts preparation and/or reviewing role preferably within practice
*Professional accounting qualification

Desirable Experience:
*Detailed knowledge of accounting standards and disclosures