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Norwegian Speaking EA Gaming Agent

Employment Type: Permanent
Location: Belfast, UK
Excellent Relocation package
Languages required: English and Norwegian

Who is Concentrix?

Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.

Acquire. Support. Retain. Renew. From initial customer acquisition through renewal - our suite of complementary services and technology provides our clients with the support they need to satisfy even the most complex customer requirements.

By delivering from our locations in Asia, Europe, Latin America, and the United States in over 31 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.

What is the role?

The person in this position will work in a team environment to support EA's customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.
Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world's most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children's favourite Littlest Pet Shop Online and the Need for Speed Franchise. gem also provide support for EA console games.

What are the Essential Criteria?

Candidates should...
• Be able to demonstrate a keen interest and passion for gaming
• Be fluent in written and spoken English
• Be fluent in written and spoken Norwegian
• Have 6 months outstanding customer service experience in a service driven environment
• Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets

What are the BENEFITS of working for Concentrix?

• Extremely competitive salary
• gem provides a bright, modern and exciting place to work with excellent staff facilities
• the opportunity to travel and work abroad
• the opportunity to improve your standard of English and work in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit every Friday!
• Generous Holidays
• Stakeholder Pension Scheme
• Team and Concentrix events

The list goes on...

APPLY TODAY!

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