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gem delivers an exceptional service experience through the passion of our people in a number of exciting fields including, customer support gaming, sales, retail and tourism. We provide support across 31 different languages and work together in a challenging, vibrant and multi-lingual environment.

Our culture is reflected in our people and their attitude to build the skills required for the job. All 'gemmers' are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations. Our dress code is relaxed and we value the respect of others.

Cisco is the world’s leading provider of networking equipment used to interlink networks and power the internet.

The Cisco Vision

"Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

Cisco has shaped the future of the internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking - transforming how people connect, communicate and collaborate."

The Person

The person in this role will have experience of outbound business to business sales, and generating sales leads through cold calling. You will be required to arrange appointments for Cisco partners to meet with end user to upgrade/sell a range of Cisco products and solutions.

You will be proactive and able to work on your own initiative as well as being able to work as required by direct line managers. This role requires you to be determined, resilient and driven to achieve and surpass targets.

Responsibilities
• Handle inbound calls to provide information to calls on Cisco products.
• Make outbound calls to end users to identify and generate lead opportunities and arrange appointments.
• Provide solutions for end users and generate meetings for partners to carry out these resolutions.
• Make outbound calls on a variety of tailored campaigns for example [Event Invitations, Profiling, New Technology Offerings]
• You will have an extended knowledge of Cisco as a corporation and all services available to customers.
• Maintain ownership until the resolution has been satisfactorily implemented.
• Providing support to customers and generating leads via telephone, email, chat and social media.

Essential Criteria:

• Fluency in written and spoken English
• Fluency in written and spoken Swedish or Norwegian or Finnish
• Customer Focus - 6 months experience of delivering Customer Service
• Specialist Expertise - Minimum of 6 months outbound telephone sales experience. Willing to work toward the Cisco Sales Expert certification within first five months
• Working with Others - Ability to work well with others, within a team based environment, supporting the team in achieving highest quality standards and takes active role in building team morale.
• Planning and Organisation - Ability to multitask, plan and prioritise workload effectively.
• Effective Communication - Excellent communication skills, both verbally and written.
• Resilience - Demonstrates resilience and ability to work on own initiative
• Problem Solving - Demonstrates problem solving and troubleshooting skills
• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets

Desirable Criteria:

• Experience in business to business sales
• Previous experience in the IT industry