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Nordic Speaking Microsoft Windows Live Moderator

gem delivers an exceptional customer service experience through the passion of our people. We provide customer, technical, gaming and sales support across 29 different languages and work together in a challenging, vibrant and multi-lingual environment!

MSN is one of the world's best known technology and software companies

A Moderator is responsible for maintaining a clean and interactive environment for all participants in the forums. A Moderator is also the first customer facing contact point that would be able to identify the top and high impact issues affecting customers and market share. Reporting content gaps and needs to the subject matter expert is a critical role that a moderator should also take.

A Moderator will be required to compose responses, generate solutions and interact with customers using similar dialogue and conversational styles. The role requires individuals who have very strong customer focus skills as they will be required to interact with the customers, thinking and composing their responses and not using the standards answers or QT's.

Candidates should...

Be fluent in written and spoken in a Nordic Language: Finnish, Danish, Swedish or Norwegian
Be fluent in written and spoken English
Have 6 months outstanding customer service experience in a service driven environment
Have excellent technical proficiency and in depth knowledge of Microsoft products
Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Have the ability to multitask, plan and prioritise workload
Have excellent communication skills both verbal and written
Demonstrate resilience and ability to work on own initiative
Demonstrate problem solving and troubleshooting skills
Demonstrate ownership and accountability to achieve deadlines and targets

What are the BENEFITS of working for gem?

Extremely competitive salary
gem provides a bright, modern and exciting place to work with excellent staff facilities
the opportunity to travel and work abroad
the opportunity to improve your standard of English and work in a multi-lingual environment
Performance Related Pay
Staff Discount Scheme
Eye Care Provision
Cycle to Work Scheme
Generous Holidays
Childcare Vouchers
Annual Reward & Recognition Ceremony
Free cakes and fruit on a Friday!
Stakeholder Pension Scheme
Team and gem events

The list gores on...

APPLY TODAY!

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