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gem delivers an exceptional customer service experience through the passion of our people. We provide customer and sales support in 31 different languages. Our people and clients come from a variety of cultures and backgrounds.

our culture is reflected in our people and their attitude to build the skills required for the job. All 'gemmers' are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations. Our dress code is relaxed and we value the respect of others.

Electronic Arts is the world's largest marketer, publisher, and distributor of computer and video games, and gem has been providing support for their customers since 2007.

EA are on a quest to build an amazing new organization that can help create a customer experience revolution. We're not interested in those who think of customer service as a means to an end. We want those who are infectiously passionate about creating a genuinely unique and special experience.

Sound like fun? Come and join us!

Here’s the bottom line - do you want to be at the forefront of the digital era in interactive entertainment?

If this sounds like you, you're someone we want to know better.

The Role…

The Worldwide Customer Experience team is looking to find a Community Moderator to interact with EA Sports gamers and grow EA communities by relaying product information and updates while assisting with current issues.

Responsibilities…

The Community Moderator will be responsible for:
• Sports product expertise for product specific forum moderation and community interactions
• Helping to build and grow the community by preserving/developing overall community health
• Acting as a Community Advocate, surfacing community needs to the game teams
• Surfacing major bugs to the team, internal stakeholders and developers to keep the community and operations counterparts apprised of fixes
• Write a regular report summarizing trends, reactions, and emergent game play feedback from the community to inform development and product groups on the state of the community
• Handle requests from Games Studios and Product Managers to assist internal stakeholders with information gathering for actionable items
• General support and participation as a member of the live team
• Critical thinking and process analysis

Essential Criteria…

What we are looking for:
• Fluency in written and spoken English

• Fluency in written and spoken Hebrew
• Familiarity with social networking and latest ways to communicate (Facebook, Twitter, YouTube, Google+, etc.)
• Effective Communication: Exceptional and professional communication skills; both verbal and written
• Customer Focus: minimum 2 years of customer service experience
• Specialist Expertise: A high level of understanding of EA products, experience in network troubleshooting for online game-play, intermediate to advanced Microsoft Office skills
• Working with Others: Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale. A "Never Say Die" and upbeat personality, infectious to team members
• Planning & Organising: Must be detail oriented with strong organizational and follow up skills, and the ability to be flexible and maneuver through competing priorities
• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets
• Resilience - Demonstrates resilience and ability to work on own initiative
• The drive to "Challenge Everything", every day