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Back to results| Job Title: | Customer Support Agent / Administrator - 17,000 -1 |
| Sector: | Administration - General |
| Location: | Newbury |
| Job Type: | |
| Salary: | £17,000.00 - £19,000.00 / annum |
| Deadline: | 18/06/2012 |
| Company: | RecruitmentRevolution.com |
| Contact: | |
| Ref: | JG-4209447 |
Customer Support Agent / Administrator - 17,000 -1
Customer Support Agent / Administrator - E-Retail Software Provider
Newbury, Berkshire
17,,000 + Benefits
This is a fantastic opportunity to work for a fast growing award winning company that focuses on innovation in the e-retail sector. We lead the way in providing hardware and software based solutions to the independent retail sector.
We are looking for a Customer Support Agent to contribute to the innovation which has been at the heart of our success.
Key Responsibilities & Objectives
1. Telephone Answering – first point of contact.
> An important role in delivering a very high level of customer service. A welcoming, friendly & professional person to assist callers into the business.
2. Customer Support
> Become a proficient user of software designed in-house.
> Assist customers by telephone and remote support with all ‘How Do I’ and technical enquiries. Take ownership and help the customer until resolution.
> Update the knowledgebase and FAQs with questions and answers.
> Make courtesy calls to customers.
3. Department Administration
> Keep helpsheets and documentation up to date and in keeping with the company style guide
> Record data in spreadsheets and read/write emails and letters.
> RMAs
> Follow departmental processes
> Customer satisfaction surveys/questionnaires
4. Training
> Deliver remote or on-site training to customers covering the retail and multichannel system and any other training where required.
5. Import Service
> Have a good understanding of Excel and formulas to support customers with importing data into their software.
6. Other Activities
> As with all roles at Intelligent Retail, flexibility is important and this role may need to support other teams where appropriate as per business needs.
> Other departmental requirements as set by the line manager.
> Take on any other projects to completion.
Full training provided.
The successful Customer Support Agent / Administrator must possess:
> Solid experience in Administration and/or Customer Service
> First class written and spoken English
> Computer literate in Excel, Word, Outlook, HTML knowledge
> Proactive, forward thinking
> Good organisation skills
> Good communication skills with an excellent telephone manner
> Experience in complaints handling
> A willingness to learn
> Comfortable with communicating with business owners
> Methodical and problem solving skills
> Sense of humour
> Work on own initiative and also be a team player
> Be conscientious, courteous and professional at all times.
You may have worked in the following capacities:
Customer Services Advisor, Helpdesk Support Technician, Website Helpdesk Administrator, Client Support Executive, Customer Support Executive, Online Support Executive, Customer Support Representative
Application Statement:
To apply for the role of Customer Support Agent / Administrator simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we'll load your application into their application system for them to action. (Minus your contact details, we guard this). By submitting your CV and cover letter, you give “express consent” for us to process your application in conjunction with this vacancy.
RecruitmentRevolution.com is a unique online recruitment agency and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.
